How do I apply my Holiday Rewards?
You can apply your Holiday Rewards towards the cost of a
range of 4 and 5-star accommodation at over 250 fantastic resorts
across Australia, New Zealand, the Pacific, Asia and America - and
even cruises! Use your Holiday Rewards Certificate to
pay a large contribution (up to the prescribed maximum) towards the
accommodation rates for participating hotels and resorts.
You simply top up the difference in cash (or via
credit card). It's that easy!
What if I don't have enough Holiday Rewards value to make
up the maximum redeemable Holiday Rewards amount? Can I pay the
difference in cash?
Yes you can. Simply call RewardsCorp on 1300 780 722
(9am-5pm Mon-Sat) to discuss paying the difference. Alternatively,
get more Holiday Rewards by either bundling plans as suggested
above or connecting another member of your family to a 24 month
Vodafone Cap plan.
I never have the chance to get away - so what can I do
with my Holiday Rewards?
You can use them towards a one-night city stay, a romantic
weekend getaway or even a midweek break. They're also fully
transferable to your friends and family, so you can even give them
away as a gift - your family will thank you for it!
How long are my Holiday Rewards valid for?
Your Holiday Rewards are valid for up to 18 months to book
and 24 months to travel. Check your online Holiday Rewards
Certificate you received with your initial email for the exact
booking and travel deadlines.
What is resort availability like during
holiday?
Availability of accommodation and other rewards are more
readily available outside school holidays, public holidays, peak
seasons and special events, and exclusions or surcharges may apply
during these periods. Please call
RewardsCorp on 1300 780 722 with your holiday preferences for
up-to-date resort availability and recommendations. All requested
booking dates are subject to promotion availability.
So how good are the Holiday Rewards offers?
Browse our resort pages to see the incredible deals
available on accommodation and holiday packages after you apply the
maximum redeemable Holiday Rewards.
Is the hotel and resort accommodation in apartments or
hotel rooms?
Accommodation ranges from hotel rooms and suites for 2
guests, to 3 bedroom self-contained apartments for 6 - 8 guests.
Apartments and villas are equipped with a kitchen,
cooking utensils, cutlery, crockery, linen and other items to make
your holiday a great experience.
What does 'Best Flexible Rate' mean in the accommodation
price charts?
RewardsCorp offers resorts and holidays at
competitive rates before applying your rewards towards your chosen
holiday. If you find, at the time of booking, a lower 'flexible
rate' than the published 'Best Flexible Rate' for the same booking
- we will reduce the amount of rewards required to complete your
booking by the equivalent amount.
How soon should I book my holidays?
To avoid disappointment we recommend that you book your
holidays as soon as you have decided on your preferred resorts and
holiday dates. While we have a substantial allocated room inventory
available for the Holiday Rewards Promotion, a number of the
participating resorts and apartment categories are very
popular.
What is the Premium Collection?
The Premium Collection is a showcase of our most
exceptional Hotels, Resorts, Lodges, Retreats and other luxury
establishments. Every member of our Premium Collection offers
5-star or equivalent standards of accommodation combined with
superior service and unique features. Many are world renowned in
the lodgings industry and can feature exquisite interiors,
award-winning restaurants, lavish day spas and world-class golf and
leisure facilities.
How do I find out more about the resorts?
Our reservations consultants can answer your questions on
aspects of each resort, and the suitability of various resorts to
your particular accommodation and holiday requirements. All
accommodation enquiries must be made through RewardsCorp on 1300
780 722 Monday - Saturday 9am - 5pm. Alternatively, you can book
online 24/7 through the website.
Are there resorts in any other holiday destinations other
than those featured in this website?
New destinations and properties are continually being added
to the Holiday Rewards collection. Email
reservations@rewardscorp.com with any other preferred resort
destinations and we'll let you know if there are any new properties
coming online at those destinations.
How do I book a holiday?
Book online 24/7 through the website mobilerewards.com.au or
call Reservations on 1300 780 722 with your preferred resort(s) and
holiday dates and RewardsCorp will be able to confirm your booking,
or advise the closest available dates.
Do I receive written confirmation of my
booking?
Yes, you will receive a Resort Accommodation Voucher
confirming your Booking Number, relevant details of your holiday
booking, resort arrival instructions, confirmation of the Holiday
Rewards used and the balance of the accommodation charges paid by
you, your original Holiday Rewards Certificate serial number, and
any other booking particulars requested by you.
When do I pay the balance of my accommodation
booking?
Your accommodation payment is required upon confirmation of
your requested resort accommodation and booking dates. This is the
amount set out in the accommodation price chart for each property -
less the maximum redeemable Holiday Rewards which is applied at
this time.
How can I pay the balance of my accommodation or holiday
charges?
Payment can be made by cheque, money order, bank transfer or
with the following credit cards - Visa, MasterCard, BankCard (1.5%
surcharge), Diners Club and American Express (3% surcharge). With
payment by cheque, bookings can only be guaranteed upon receipt of
cleared funds.
Will I be charged if I cancel or amend my
booking?
Should you cancel your accommodation booking after full
payment is made, no refund applies. Resort extras are also non
refundable and cannot be amended after your booking has been
confirmed. However, you can amend your booking dates for your
selected resort as often as you require up to 35 days prior to your
booked arrival date for a processing fee of $25, and you can also
transfer your accommodation booking to another party, without
penalty or incurring amendment fees, only name amendments will be
permitted within 35 days of arrival at your booked resort. No
cancellations or amendments are permitted for "Last minute
specials". At the sole discretion of RewardsCorp, and subject to
the booked resort and the specific room inventory being utilised
for another booking, cancellations and date changes may be
permitted within 35 days prior to your booked arrival date, subject
to a $100 fee.
What if my Holiday Rewards Certificate is lost or
stolen?
On activation of your new Vodafone Cap, your Holiday Rewards
Certificate with its unique serial number, is registered under your
name in an online account with RewardsCorp. This safeguards your
Certificate against loss or misuse.
How do I access my online account?
Click 'View my Account' on the home page of the
mobilerewards.com.au website and then follow the prompts requesting
your login and password details. Refer to the email you received
when your online account was created for your login and password
details. Alternatively, please contact RewardsCorp on 1300 780 722
(Mon - Sat 9am - 5pm) for assistance.
Do I need to keep my Holiday Rewards Certificate after I
have made my bookings?
You will not be required to present your Holiday Rewards
Certificate to the resort at the time of checking in, however we
recommend you keep a record of the serial number as you will be
required to quote this when making your bookings.
